Q. What is a star rating? 
A Star Ratings are used to categorize hotels based on their overall quality, level of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant issuing bodies of each country. 

Q. Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels? 
A 
• 1 Star - Majority will be small, independently owned properties. There is likely to be limited meals and facilities. 
• 2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed. 
• 3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available. 
• 4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available. 
• 5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guests requirements should be provided.

 

 

Q. What are the various categories of hotel rooms? 
A Different types of hotels have different categories of room, broadly they can be classified as below and not necessarily in the same order. 
• STANDARD (STD) - The most basic room type, featuring basic amenities and furnishings. Standard rooms often have no views. 
• SUPERIOR (SUP) - Room type has finer interiors as com pared to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however is not guaranteed always. Rooms will be on the better floors and you have an option of selecting view also most of the times. 
• DELUXE (DLX) - One shade higher than the superior in terms of interior, amenities and location. Certain hotels however rate deluxe rooms lower than superior rooms. 
• EXECUTIVE (EXE) OR CLUB ROOMS (CLB) - Larger rooms mostly targeting the business executives with special added comforts and conveniences, including access to exclusive facilities on the executive level floor or club level floor. 
• JUNIOR SUITE (JRSTE) - A "junior" suite is generally a larger room with a separate seating area, with a division between the sleeping area and the seating area. 
• SUITE (STE) - A Suite is composed of two or more clearly defined rooms, a bedroom and a living room, with a door that closes between them.

 

 

Q. What is the general rooming policy of hotels? Can more than two adults stay in one room? 
A The following are the general room types that can be booked, subject to being offered by the hotel - Single, Double/Twin, Triple & Quad. 
• Single Room - Accommodates a single person. 
• Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 02 adult guests. Confirmation of a Twin bedded room or double-bedded room is always subject to availability. 
• Triple Room - Can accommodate 03 adults, and may be no larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room. 
• Quad Room - Can accommodate 04 adults. Also offered as family or superior rooms, these rooms are larger. Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In some cases they might charge extra person / bed charges 

 

Q. How are children accommodated in hotel rooms? 
A 
• Children are defined as those guests aged 02-11 years as on the date of check-in. 
• Children aged 12 or more are considered as adults, and normal adult charges will apply both for the room and breakfast. 
• You will have to refer to the individual policy of each hotel as it will differ from hotel to hotel.

 

Q. How are Infants accommodated? 
A Infants are defined as guests under 2 years of age as on the date of check in. Cots may or may not be available. You will have to check with the hotel on check in. 

 

Q. Is breakfast included in the hotel rates? 
A Breakfast may or may not be included in the price. This is indicated under Room Particulars when a search for hotels rates is made. Hotel Breakfast is decided by the hotel, region or location.

 

Q. What is meal plan (EP, CP, AP or MAP)? 
A There are essentially four meal plans - 1) European Plan - room only, 2) Continental Plan - room with breakfast, 3) Modified American Plan - room with breakfast, lunch or dinner, 4) American Plan - room with breakfast, lunch and dinner. 

 

Q. What are the check-in & checkout timings at the hotels? 
A The general check-in time is 2 p.m. and check-out time is 12 noon. This may vary for selected hotels and countries where local factors may influence this and the times can differ from these.

 

Q. Can I check-in earlier or later than the prescribed check-in time? 
A Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms. On most occasions a hotel may provide this for a charge. If you know you're going to arrive early at your hotel send in a request to Diplomatic Travel Point (P). Ltd We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.

 

Q. Can I leave my luggage at the hotel, before check-in and after check-out? 
A You can utilize the services of the concierge where you can leave your luggage.

 

Q. Is tipping required? 
A Tipping is customary in several parts of the world. However you may tip at your own discretion

 

Q. Will the hotel hold my room if I'm arriving late? 
A Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date.

 

Q. What if I need a specific type of hotel room (non smoking, handicapped, etc.)? 
A Send your request to varun@indiatourismworld.com  and we'll do our best to get you what you ask for; however, your request is ultimately subject to availability when you arrive at the hotel. 

 

Q. Are taxes included in the prices reflected on the site? 
A Yes, prices of hotel are inclusive of all taxes, levies, fees and surcharges, except those mentioned on the website.

 

Q. How is my hotel voucher delivered to me? 
A Hotel Vouchers will be delivered in the form of e-tickets.

 

 

Q. Do I need to confirm my reservation? 
A No, you don't. If you really want to, though, contact us at varun@indiatourismworld.com  to confirm your reservation. You can also contact the hotel directly if you prefer.

 

Q. How do I modify a hotel reservation? 
A You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

 

Q. How long will it take for the hotel to have my reservation information? 
A The time it takes for a hotel to get your reservation information will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel reservation department is closed). Note that this doesn't apply to bookings made for the same day. Contact us if you have questions. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive. 

 

Q. What if I don't get a confirmation at the time of ? 
A If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, let us know at varun@indiatourismworld.com and we'll send you your confirmation details.

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Q. I didn't get an email confirmation. What do I do? 
A If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address – varun@indiatourismworld.com - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at varun@indiatourismworld.com so we can send you an email confirmation. 

 

Q. Can I make a booking over the phone? How do I make Group Booking? 
A Yes, you can call us, but you need to send us an email also on varun@indiatourismworld.com

 

Q. How can I make a hotel booking for a destination not listed on the site? 
A You can send a request to us at varun@indiatourismworld.com com and we will revert to you within 24 hours with options of hotels and resort as per your requirements.

 

Q. What is the cancellation policy of Hotels booked with Diplomatic Travel Point (P). Ltd Travel? 
A Hotel cancellation policies vary from hotel to hotel. Please see hotel specific policies for more details. Any cancellations during trade fairs and peak periods will attract cancellation charges once the booking is confirmed. Be sure to review the cancellation policy for your hotel carefully when you're making your booking. These cancellation charges will vary from hotel to hotel and may attract upto 100% of the entire accommodation cost. For any cancellation requests, kindly send an email to varun@indiatourismworld.com or call us.

 

Q. My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 7:00 pm. Can I cancel my reservation by 7:00 pm the day before I planned to arrive? 
A Cancellation policies are based on the hotel's check-in time, not your projected arrival time. The normal hotel check-in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive. 

 

Q. I cancelled my booking before the cancellation deadline stated in the booking confirmation. When will the refund be credited to my account? 
A The process of refunding your amount will take anywhere from 2 to 7 business days from the time you cancel your booking. 

 

Q. How do I get a receipt for my hotel room? 
A Your email confirmation is your receipt, so keep a copy of it for your records.

 

Q. Can I cancel a part of the group that is travelling with me? 
A Yes, you can request us to make changes. For a hotel booking, you can cancel a part of your booking. However, cancellation charges as imposed by the hotel may apply.